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Archive for category: News

Doug, Lisa Pitt, Jon Hamm and Donn Sorensen

Local Executive Helps Underprivileged Children

May 7, 2020/in News/by bizzybizzy1

Originally Published in City Lifestyle

By Linda F. Jarrett

Donn Sorensen wants to make sure that children born into poverty have the same chances in life as do their more affluent classmates.

As executive vice president for Mercy, Donn’s role as chair of Care to Learn—Greater St. Louis Region Advisory gives him the opportunity to do just that.

In 2007, Springfield, Missouri, resident and humanitarian Doug Pitt saw the poverty statistics in his hometown growing, and he decided to take action.

After reaching out to some of his influential friends in the Southwest Missouri area, he formed Care to Learn, a statewide organization that targets students with unmet health, hunger and hygiene needs that keep them from reaching their scholastic potential.

Doug approached Donn, his longtime friend, about joining him in his crusade to give these children a chance at a level playing field in getting through school.

“About 10 years ago, we recognized that there were students struggling to stay in school because of poverty issues,” Donn says. “We came up with Care to Learn as a way to get money in the hands of teachers without any bureaucracy, and when a hero teacher sees a student struggling from any health, hunger or hygiene issue, they can fix that issue then and there.”

The organization raises money by doing fundraisers such as galas or golf tournaments.

“The generational poverty and achievement gap is growing, and it’s growing fast,” he says. “Poverty is insidious.”

“One of four children are born into poverty in this region, and the only way a child can break out of the poverty cycle is education,” Donn says. “But if poverty itself is keeping that kid from getting an education, that’s the insidious part, and that’s what we’re trying to solve.”

Poverty and its ensuing problems like hunger, health and hygiene issues can keep children from attending school, and when they do attend, they can have trouble paying attention to the teachers.

“If they’re hungry, they can’t focus,” Donn says. “If they don’t have clothes or hygiene products, the last thing they’re going to think about is education, because they’re just thinking about survival.”

“So, kids in poverty underachieve other kids by quite a bit, and by the fifth grade, they are averaging third-grade levels,” he says.

“Do you know how many kids in the Greater St. Louis area are homeless?” Donn asks. “How many will be sleeping on the street tonight? Two-thousand kids will sleep on the street tonight, and they don’t deserve that.”

“History will repeat itself, but if we can get that child through graduation, he or she can now get a job, make money and move along in their lives.”

—Donn Sorensen

Care to Learn finds out about student needs from the school districts who have been approached by a superintendent, principal, school teacher or, sometimes, a school bus driver.

“We tell them we will help them and give them some start-up money, but they need to engage their community and do fundraisers,” Donn says.

Donn has many stories about students helped by Care to Learn.

“A teacher noticed two brothers weren’t going down to the lunchroom, and she found out the boys were hiding out in the boys’ room,” he says. “They didn’t have money for lunch and were too embarrassed to go to the lunchroom and sit with the rest of the kids.”

Care to Learn got a locker in the principal’s office and stocked it with food for the boys to come in, get some food and go down and have lunch with the rest of the kids.

“In another case, a teacher noticed that, all of a sudden, a boy wasn’t concentrating in school and was sick a lot, so she did a little sleuthing and found out that the mother had lost her job,” Donn says. “She didn’t have food or the right things in the home, so the boy was missing school.”

Care to Learn got food and other items the family needed.

“A teacher saw this girl, a senior, who had been doing well in school, but then she started missing days, having behavior issues, and the teacher thought something wasn’t right,” he says. “She talked to the mom who had lost her job, and [she] didn’t have money for the child’s anti-depressant medication.”

Care to Learn got the medication, and the girl graduated from high school.

“A teacher overheard a boy asking other boys if they had any extra hoodies,” he says. “It was winter, and he was walking around in a T-shirt and jeans with holes, so she bought him some hoodies and jeans and a jacket.”

Poverty is not confined to rural areas or regions like North St. Louis. School districts like Parkway, Clayton and Ladue have students who feel the effects of not dressing like their peers or not having lunch money as well.

Care to Learn now serves more than 98,000 students in 34 school districts and has met more than 950,000 health, hunger and hygiene needs of Missouri students.

“If a kid stays in the cycle and sees mom and dad not working and making bad decisions, and doesn’t have what he needs to stay in school, he’ll do the same thing,” Donn says. “History will repeat itself, but if we can get that child through graduation, he or she can now get a job, make money and move along in their lives.”

https://donnsorensen.com/wp-content/uploads/2020/05/Doug-Lisa-Pitt-Jon-Hamm-Donn-Sorensen-1600-1.jpg 1066 1600 bizzybizzy1 /wp-content/uploads/2020/04/Big-Hearted-Leadership-Donn-Sorensen-Logo.png bizzybizzy12020-05-07 08:25:052020-05-07 08:25:05Local Executive Helps Underprivileged Children
Leadership Keynote Speaker and Author Donn Sorensen

Business Leader Donn Sorensen Says Structure is Crucial, Even While Working From Home

April 29, 2020/in News/by Donn Sorensen

Published in St. Louis County News | April, 29, 2020

Many organizations have had to adapt quickly to still provide effective services and be of value to the community while numerous key personnel are working remotely.

Balancing home and personal life with work life offers a unique set of challenges that can hinder productivity, and leadership can help by establishing effective processes.

Health care executive Donn Sorensen says providing a sound organizational structure, even while working via teleconferencing is crucial. The quality of people’s work experience, which will influence the quality of their lives, is tied to the quality of the structure their leader provides. He let us in on some of the principles he’s learned and developed into his own leadership roles over the course of his more than 30-year career.

“One way is to define goals and make sure the entire team is working toward those same goals. If you don’t have a good structure in place, your employees will be without direction, goals and accomplishments,” Sorensen said. “Are your employees happy because you have the right policies, protocols and procedures? Does the community support and embrace you? If you answer yes to these questions, you are probably on the right track.”

When asked how leaders can project or “sell” a new structure to the team, Sorensen said, “Be confident, always enthusiastic, compassionate and empathetic. Believe in what you are doing, and do it now. Once you’ve provided the proper framework, your people will be happier, and business will improve.”

Sorensen’s book, “Big Hearted Leadership: Five Keys to Create Success Through Compassion,” goes into more detail concerning the art of balance, and how finding that magic mix can make for a more satisfying career, a happy, fulfilled life – and a successful and profitable organization.

Sorensen is a Fellow of the American College of Medical Practice Executives and a former board chair for the American Medical Group Association. For more information on “Big-Hearted Leadership,” visit donnsorensen.com.

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Leadership Keynote Speaker and Author Donn Sorensen speaking at event

Big-Hearted Leadership with Donn Sorensen: Balance

April 2, 2020/in News/by Donn Sorensen

Originally published on Gazelle Magazine | April 3, 2020

by VICKI FRENCH BENNINGTON

Photo by David Kilper

Balancing your home and personal life with your work life can sometimes be a struggle. But yet, if you don’t work on creating and maintaining that equilibrium, something (or someone) will suffer.

Health care industry leader Donn Sorensen knows how important it is to create the right balance, which will in turn, help you achieve happiness in all areas of your life. And once you’ve achieved your life balance, how do you maintain your balance as a leader?

Sorensen says providing a sound organizational structure that supports your people shows them that you care. The quality of people’s work experience, which will influence the quality of their lives, is tied to the quality of the structure their leader provides. He let us in on some of the principles he’s learned and developed into his own leadership roles over the course of his more than 30-year career.

How can you insure balance within the work place? One way is to define goals and make sure the entire team is working toward those same goals. If you don’t have a good structure in place, your employees will be without direction, goals and accomplishments. This is not a good balance for the employees or for the organization.

How do you know if you have a good structure in place? Simply ask yourself if you are successful as an organization. Are your employees happy because you have the right policies, protocols and procedures? Does the community support and embrace you? If you answer yes to these questions, you are probably on the right track.

How does the organizational method LEAN help a company and its employees stay in balance? Two of LEAN’s core principles are the continual educational development of employees, and granting employees on every level the input into their work processes to halt production if they identify a threat to quality. Originally developed by Toyota of Japan, it eliminates waste, simplifies processes, and maintains only the procedures and actions that add value – but never at the expense of employees. And you don’t have to be in manufacturing for it to work. The method works almost universally – no matter what your business.

How do you project “or sell” a new structure to others? Be confident, always enthusiastic, compassionate and empathetic. Believe in what you are doing, and do it now. Once you’ve provided the proper framework, your people will be happier, and business will improve.

Sorensen’s career has helped to produce many things: success for the health care organization he works for, expanded health care services to more patients, care closer to home, improved patient experience, and the development of management teams with big hearts and a high level of expertise and satisfaction. As executive vice president of operations for Mercy Health and regional president of Mercy’s West region, he works diligently to improve the overall patient experience at Mercy, and to develop strong and compassionate leaders.

Sorensen is a Fellow of the American College of Medical Practice Executives and a former board chair for the American Medical Group Association. For more information on “Big-Hearted Leadership,” visit donnsorensen.com. Sorensen’s book, “Big-Hearted Leadership,” goes into more detail concerning the art of balance, and how finding that magic mix can make for a more satisfying career, a happy, fulfilled life – and a successful and profitable organization.

https://donnsorensen.com/wp-content/uploads/2020/04/Big-Hearted-Leadership-Donn-Sorensen-Hero-Image.jpg 1333 2000 Donn Sorensen /wp-content/uploads/2020/04/Big-Hearted-Leadership-Donn-Sorensen-Logo.png Donn Sorensen2020-04-02 20:27:452020-04-30 22:28:15Big-Hearted Leadership with Donn Sorensen: Balance
Mercy Health executive Donn Sorensen handing out supplies

Leader in Kindness: Spotlight on Donn Sorensen

March 6, 2020/in News/by bizzybizzy1

Originally published in Sophisticated Living

Donn Sorensen is kind and compassionate, with an easy disposition and a tendency to laugh frequently. The business executive, author and philanthropist serves as the president of Mercy’s Eastern Missouri region. He’s tall and broad-shouldered, and once dreamed of becoming a quarterback for an NFL team. “I fell a little short,” he says with a laugh.

His first job was actually as a cashier for the Mayo Clinic, located in his hometown of Rochester, Minnesota.

“I got the job and I was like, ‘I’ll make a couple of bucks, this is all I need.’” Sorensen says. “I wasn’t really going anywhere. And one day, two senior leaders were walking by and I overheard one say to the other, ‘You’re going to be a national expert in reimbursement.’ And I sat back and I said, ‘I want to be a national expert. I want to do something big. I want to do something remarkable.’ And from that moment on, I got the passion and I worked my way to here.”

Here is the head of Mercy east region’s vast network of doctors’ offices, clinics and hospitals__a leap made after more than 25 years of experience in health care and leadership rolesat Mercy’s hospitals. Under Sorensen’s stewardship, Mercy has won an unprecedented number of quality awards, which Sorensen credits to extremely dedicated caregivers and co-workers. Looking ahead, Sorensen, 55, views technological innovation as the lynchpin to Mercy’s future. “We are innovating in a big way around virtual care,” Sorensen explains. “Our virtual care center is the first of its kind not to care for patients inside its four walls; The future is care closer to home, more centered around the patient, meeting our patients when and where they need our care, and keeping them out of the hospital.”

Until recently, Sorensen’s exposure to the healthcare field was limited to his professional life. That all changed this past December, when he underwent surgery for an inguinal hernia repair and became a patient for the first time.

“I felt what our patients feel and since then I can see myself acting different and prioritizing our work differently,” Sorensen says. “That is, I felt scared, vulnerable, embarrassed. I think about that every day now, that when our patients are coming to us, that they have these feelings and we need to continue to improve to help ease that anxiety.”

Improving patient experience is just one aspect of the job that Sorensen refers to as his calling. He cites “clinical quality and low cost” as other benchmarks. To achieve these goals, he explains, “I believe a lot of leaders think that technical and business acumen is enough. It’s technical and business acumen and compassion that provides a better environment.”

Sorensen is so moved by the importance of kindness that he recently authored a book called Big-Hearted Leadership, which is about success through compassion. He is devoted to charity, and currently serves as Board Chair for Make-A-Wish Missouri and Care To Learn St. Louis.

Sorensen’s philanthropic roots took hold about 15 years ago. “I started believing more deeply that I’ve got a lot of gifts and blessings in my life and there’s a lot of people that don’t, so I need to do something about that.  I need to give back.”

From that belief grew a commitment to improve the community. At the time, Sorensen was living in Springfield, MO. “I started an organization inside Springfield called Force For Good. The idea was that doctors and employees within the Mercy system were of the size to right some wrongs, to fix some things.”

Whether it was providing shoes for needy children or paying a family’s electric bills, the organization had raised $1 million after four years in a fundraising blitz that Sorensen describes as a “wonderful cultural time because it brought everyone within Mercy together. We’d determine what we wanted to go fix and then we’d fundraise.”

Around the same time, Sorensen teamed up with Doug Pitt to launch Care to Learn, a nonprofit that provides “health, hunger and hygiene” essentials to needy children so they can focus on education. “You can only break the cycle of poverty by education,” Sorensen says. “So if these kids, because of poverty, can’t get an education, well, that’s on us. We need to do something about that.”

Care To Learn has grown since its inception in Springfield, and in St. Louis now encompasses 52 schools within four school districts, serving a total of 28,000 kids. “It’s going to be a legacy,” Sorensen says. “It’s going to be time to really leave a mark and do something great.”

Sorensen resides in Clayton, and enjoys spending time on Table Rock Lake with his children, Alec and Jenna, and friends. When asked how he has time for all of these charitable endeavors on top of his career and hobbies that include boating, running and riding his Harley Davidson, Sorensen throws his head back and laughs heartily. “I don’t know, but it’s who I am; I enjoy it. It’s not work. It’s fun. It’s what I do.”

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Charity event

On a Mission

January 20, 2020/in News/by bizzybizzy1

Originally published in Town and Style

By Stephanie Wallace

Heart disease remains the leading cause of death in our country—and globally—accounting for approximately one in every four. And thousands more nonfatal cardiac events occur each year. Through groundbreaking medical research and community education on heart disease, the American Heart Association (AHA) is working to combat these dangerous statistics. The nonprofit is relentlessly dedicated to creating a world that promotes longer, healthier lives.

Every year, almost $200 million in grants and fellowship applications goes unfunded, meaning high-potential scientific projects and studies are never realized, many of which are related to heart health. The AHA’s annual St. Louis Heart Ball is one of its largest local fundraisers, and the money raised supports groundbreaking cardiovascular research. Pacemakers, CPR, bypass surgery—these are just some of the medical innovations the organization has helped fund in its mission to end heart disease. “The AHA invests a tremendous amount into research and initiatives that save lives,” says Donn Sorensen, chair of this year’s Heart Ball.

Along with investing in local hospitals and research, the nonprofit has a multi-pronged approach to serving the St. Louis community. Its goal is to make the city a place where it is easy for everyone to be healthier. This includes initiatives on the state level, such as passing a policy to make hands-only CPR part of the high school curriculum in Missouri and Illinois and working to raise the minimum age for tobacco sales. Other community outreach programs include supporting more walking and biking routes, making healthier foods accessible in underserved neighborhoods and working with schools to offer students more opportunities for physical activity. “The AHA brings a culture of health into our neighborhoods and educates kids and adults alike,” Sorensen says. “The work and support they provide the community is invaluable.”

This year’s Heart Ball is Feb. 22 at St. Louis Union Station, and the presenting sponsor is Mercy. The event’s new location comes with exciting opportunities. Guests will get to tour the recently opened aquarium, where they will enjoy sweet treats by the shark tank and a silent dance party in front of the otter wall. “The Heart Ball is one of the most fun events in St. Louis,” Sorensen says. “It will be an awesome evening to support an organization that does a tremendous amount to save and improve lives.”

The American Heart Association is a relentless force for a world of longer, healthier lives. Tickets are available for its St. Louis Heart Ball Feb. 22 at Union Station. Pictured on the cover: Heart Ball chair Donn Sorensen of Mercy. For more information, call 314.692.5625 or visit heart.org/stlouis.

Pictured at top: Guests enjoy the 2019 Heart Ball.
Photo courtesy of American Heart Association

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Westflo

“WestFlo District” proposed to help revitalize Ferguson

August 1, 2019/in News/by Donn Sorensen

Originally Published by St. Louis Magazine | AUGUST 1, 2019 

BY LAURA MISEREZ 

On Thursday, Missouri-based nonprofit Health & Homes STL announced its plan to help reshape and revitalize Ferguson. The proposal, which comes five years after the shooting death of Michael Brown, details a multimillion-dollar development called WestFlo District. The development will include the Boys & Girls Clubs new $12.4 million teen center, a Mercy health care hub, 12,000 square feet of ADA-compliant sidewalks, 17 new crosswalks, almost four miles of improved curbs and gutters, street lighting, sewer improvements, and more.

Although Health & Homes is footing the bill to construct this development, the WestFlo District is designed to be sustainable and eventually thrive financially on its own.

Donn Sorensen, founder of Health & Homes and executive vice president of operations for Mercy Health, said in a press release that the development is “about removing the barriers that cause isolation and replacing them with connections that provide options.” Around 100 people were present for the announcement Thursday afternoon at 9180 W. Florissant where the development will be constructed.

The project started about three years ago when Sorensen and other Health & Homes leaders reached out to the residents of the neighborhood to discuss what they envisioned for their community. The group met with city officials, religious leaders, went door-to-door talking to residents, sent out a questionnaire, and held a town hall.

“Their hopes for the neighborhood included basic services such as adequate health care, better infrastructure, and new economic opportunities,” Sorensen said in the release.

Getting the residents’ input was the first phase. Phase 2 involved fundraising to purchase the property and securing the partners such as Boys & Girls Clubs, Mercy Health, Regions Bank, Fields Foods, The Jackie Joyner-Kersee Foundation, and others who will be moving to the neighborhood. Phase 3 will focus on the city’s curbs, gutters, street lights, and bus stops. Further, Sorensen says, there must also be a phase 4: get rid of the predatory renters and give homeownership back to the residents.

The Boys & Girls Clubs Teen Center of Excellence opening in October will house a gym, music and art studios, a garden, a kitchen, an auditorium, and an innovation center, as well as a common space for homework or just hanging out. Flint Fowler, president of Boys & Girls Clubs of Greater St. Louis, recently told SLM that having the center will make a difference in the neighborhood because kids will have somewhere to go and won’t “lose their lives to the streets.”

Construction on Mercy Health and Regions Bank is also slated to start this fall, and Sorensen estimates it will take 12 to 18 months.

Health & Homes is collaboration of several prominent St. Louisans including Sorensen, Fowler, Jim Kavanaugh (who recently won SLM’s Visionary Award), Ferguson Mayor James Knowles, the Improvement Programs Manager for St. Louis County Larry Welty, Don Musick of Musick Construction, David Peacock of Schnucks, Dave Rabe of Emerson Electric, several Mercy Health executives, and more.

Sorensen says the nonprofit began almost four years ago when he and others were discussing the city’s recent woes, namely the continued unrest in Ferguson, an increasing murder rate, and the release of Stan Kroenke’s now-infamous letter to the NFL in which he criticized the city. The group was lamenting the lack of leaders to guide St. Louis through all of this when Sorensen abruptly realized: “We’re leaders. We should fix this.”

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Leadership Keynote Speaker and Author Donn Sorensen

Sorensen, VP of Mercy, To Speak At G.U. Commencement

February 20, 2019/in News/by bizzybizzy1

Originally published by Greenville University

by Rachel Heston-Davis

Greenville University will welcome Donn Sorensen, executive vice president of operations with Mercy health system, to speak at the University’s 2019 Commencement ceremonies on May 11.

Sorensen began his career with Mercy in 2000, heading clinic operations in Springfield, Missouri, and leading his group to earn repeated recognition as top integrated health care delivery network. He became chief operating officer for the eastern Missouri network of Mercy clinics, serving as regional president in 2012. Today as VP, he works with the presidents of regional hospitals and clinics in order to direct the growth and strategy of the organization. He also serves as regional president of Mercy’s West Communities.

Other leadership accomplishments include:

  • Author, Big-Hearted Leadership: Five Keys to Create Success Through Compassion (2016, Wise Ink Creative Publishing)
  • St. Louis board of directors for Care to Learn
  • Chair of Make-A-Wish Missouri
  • Board member of the American Medical Group Association and board chair for two years

Sorensen earned his bachelor’s in business administration from Luther College. He holds a master’s in health administration from St. Mary’s College and a master’s in business administration from Missouri State University. He has worked for the Mayo Clinic in Rochester, Minnesota, specialty groups in Tennessee and Louisiana, and the national practice operations organization Premier Practice Management.

With more than 25 years of healthcare experience, Sorensen comes to G.U. ready to encourage the next generation of leaders as they walk the graduation stage.

G.U. will recognize graduates at two ceremonies on May 11:

  • 10 a.m. Briner School of Business, School of Education and School of Adult Studies graduates
  • 3 p.m. College of Arts and Sciences, School of Professional Studies and Bastian School of Theology, Philosophy, and Ministry graduates
https://donnsorensen.com/wp-content/uploads/2020/04/news-donn-sorensen-leadership-speaker-author.jpg 600 1200 bizzybizzy1 /wp-content/uploads/2020/04/Big-Hearted-Leadership-Donn-Sorensen-Logo.png bizzybizzy12019-02-20 08:29:022020-05-07 08:31:37Sorensen, VP of Mercy, To Speak At G.U. Commencement
Best Leadership Books: stack of “Big-Hearted Leadership” by Donn Sorensen

Polar Opposites? Author, Donn Sorensen Changed My Life and He Could Change Yours

October 15, 2018/in News/by bizzybizzy1

Originally published by 7th & Lotus

By Derrius Edwards  

With decades of experience in one of America’s most influential healthcare leadership positions, Donn Sorensen has uncovered the fundamental principles required to become an effective leader, and it’s a secret that he is not keeping to himself.  Sorensen serves as the executive vice-president of operations for one of the largest healthcare systems in the country, Mercy Health.  According to the successful executive, true effective leadership starts in the heart, literally. Sorensen shared his thoughts in his must read book,  Big Hearted Leadership: Five Ways to Create Success Through Compassion.  The book  touches on the different dynamics of leadership and what qualities a person must possess in order to truly be an effective leader. I never thought in a million years that I, Derrius Edwards a young African-American urban male and graduate of a prestigious Historically Black University would feel so profoundly connected to someone like Mr. Sorensen.  Someone who I assumed was the polar opposite of who I was but he proved me wrong. Through Mr. Sorensen  I learned  that sometimes if we look for similarities and not the differences in each other-no matter how small, we will find a connection.

From his accolades and accomplishments,  the assumption could be that Sorensen was born with a silver spoon in his mouth. Initially, I was apprehensive in interviewing him. The road to success for Mr. Sorensen and his actual truth surprised me. Speaking to Mr. Sorensen was life changing for me and made me feel as if I, a young black male from the south-side of Greensboro, North Carolina, recent college graduate from The Illustrious North Carolina Agricultural & Technical State University, me…. someone like me could actually relate to someone of his stature and that I could even use his book and words of motivation to be greater than I could imagine. Really, we all could be successful. Not just as African-Americans, Caucasians, Hispanics, Asians, etc. but all of us. I have to say, that as an African-American male who was fortunate enough to get a great education and have a supportive family, I feel very privileged but I also understand that there are many young black men and women like me that don’t have those opportunities. In retrospect, I believe Big-Hearted Leadership is a book that gives people a priceless lesson that they may not obtain at a top tier business school.

For that reason September 5th, 2018 is a day that I will never forget. I will never forget sitting in the front seat of my co-worker’s Kia Optima with my phone hooked up to the car charger on 3%. Anticipating, fumbling over my words as I prepared myself for what is to be a Success Mag article. This may have been one of  the most influential journalistic endeavors that  I have been fortunate enough to embark on thus far. This is what I learned  and for anyone who wants to understand what it takes to be a success the  Sorensen way continue reading.

“Leading with a big heart is not just walking around happy and giving people in the hall a high-five. It is being genuine to yourself and giving of yourself, to your employees. It’s caring about them, it’s being with them, enthusiastic.” — shared Mr. Sorensen.

What attracted me to the book is Sorensen’s understanding that any one can be successful no matter where they come from with true mentorship and care.  He doesn’t just believe this, he lives it.  Sorensen is the co-founder of Care To learn initiative, which focuses on helping impoverished children through 3 primary facets of health, hunger and hygiene.   Mr. Sorensen believes that we all must collective help the youth to rise by supplying them with just the basic essentials that they may be missing. He spoke in-depth about this.  “How can someone do well in school when they’re hungry or being bullied because they don’t have basic things? We can’t have unrealistic expectations and we have to help students in need.  We have to apply compassion to our everyday lives,” said Sorensen.

Even with all my preparation, nothing could have prepared me more for the wealth of knowledge I would receive from such an engaging conversation.  The moment was surreal, a euphoric feeling in essence. Knowing that here is someone who understands the struggle that some of us have endured. I may have judged Mr. Sorensen due to my own prejudice and maybe the political divisive climate we’re in, but man did I learn a lesson.  Despite having my questions written out on the napkin I so aggressively grabbed on the way out of my apartment, I relied on my ability to multi-task as I navigated Mr. Sorensen’s world through questioning. Your first impression could very well be your last, so I decided to take full advantage of this opportunity in asking questions that could add value to not only my life, but also to the life of the audience. Questions that provoked engagement rather than being closed-ended.

The depth of our conversation, which I hope will be published sooner than later, covered an array of topics that focused primarily on the subject of leadership. Out of the entire 30 min interview, one word resonated with me on another level, so much to the point that I can honestly say I will carry it with me forever more and that is enthusiasm.

Up until that day I had the understanding that to be enthusiastic about something is to be excited or eager, which is true. However, the origin of that word weighs so heavily that I couldn’t help but express gratitude towards Mr. Sorensen for the enlightenment. Enthusiasm derives from the Greek word enthousiasmos , meaning possessed by a God, inspired. In essence, when you are enthusiastic about something, you are inspired, on a spiritual level. Imagine that, when you wake up with a positive mindset, excited about what the day brings forth, you are waking up with God inside of you and if that doesn’t put a smile on your face then I’m not too sure what will.

Top 3 quotes from Mr. Donn Sorensen

“People don’t care about what you know and how smart you are. What they really want to know is that you care for them and their overall well-being. Once you have that, people will work harder, they will be more dedicated and that translates into a more successful company.”

“If a child is born into poverty, that’s on us. The only way that child can break the cycle of poverty is education.”

“Be freely and liberal about your anger, be vulnerable.”

https://donnsorensen.com/wp-content/uploads/2018/10/big-hearted-leadership-donn-sorensen-book.jpg 1365 2048 bizzybizzy1 /wp-content/uploads/2020/04/Big-Hearted-Leadership-Donn-Sorensen-Logo.png bizzybizzy12018-10-15 08:32:192020-05-07 09:04:45Polar Opposites? Author, Donn Sorensen Changed My Life and He Could Change Yours
Author Donn Sorensen and Jackie Joyner Kersie talking

Donn Sorensen Inducted into Missouri Sports Hall of Fame

May 7, 2018/in News/by bizzybizzy1

Originally published by Missouri Sports Hall of Fame

Years ago, recruiters would come calling and, in all honestly, everybody would have understood had Donn Sorensen declined.

After all, his career had taken him to sunny San Diego, the complete opposite of his childhood on the snow-covered northern plains. Yet one offer piqued his interest. It was as the top executive of the Mercy Health System in southwest Missouri.

“I thought, ‘Why would I want to go to Springfield, Missouri?” Sorensen said. “That morning of the interview, I said, ‘This is the place I need to be.’ I’ve been blessed ever since.’”

Not only did he boost Mercy’s national profile, but he also brought a positive philanthropic energy to the state. That is why the Missouri Sports Hall of Fame proudly bestowed its President’s Award on Sorensen during the 2018 Enshrinement in St. Louis presented by Great Southern Bank.

The President’s Award is given to individuals who champion sports across the state and especially the Missouri Sports Hall of Fame.

A longtime executive with Mercy since 2000, he now holds the titles of Executive Vice President of Operations for the health ministry and Regional President of Mercy’s West Region.

In Springfield, Sorensen served on the Missouri Sports Hall of Fame Board of Trustees, supported the PGA Web.com Tour’s Price Cutter Charity Championship presented by Dr Pepper (a fundraiser for children’s charities) and was instrumental in helping developing Mercy Sports Medicine.

 

Since then, Mercy has struck partnerships throughout the country, particularly with the St. Louis Cardinals, St. Louis Blues Youth Hockey Club and previously with the St. Louis Rams and numerous colleges and high schools.

This from a former prep athlete who never forgot the role that athletics played in his life, given Sorensen was a member of the cross country and track teams at Mayo High School in Rochester, Minnesota and earned All-State in the 1,600 meters.

“There’s a tremendous value in athletics, especially for kids,” Sorensen said. “They’re going to make better decisions, and they’re going to hang with kids who are making better decisions, too.”

 

When Sorensen arrived to Springfield, the Missouri Sports Hall of Fame museum was in its seventh year, sixth under the director of President and Executive Director Jerald Andrews. Enshrinements and luncheons for inductees, golf events featuring celebrities and the museum itself immediately caught Sorensen’s attention.

“When you honor people who are great in any discipline, people who aspire to do well will aspire more,” Sorensen said. “I like those who achieved the top of the pyramid. It sets an example and goals for everybody.”

Even better, Sorensen said, the inspiring stories of those inductees are kept alive through the Hall of Fame museum, a 6,000 square foot facility.

 

“The Hall of Fame itself is a remarkable facility to take the kids on a stroll through and see all that our state has produced,” Sorensen said. “(At induction ceremonies), how many times have you been to those where an inductee tears up? It’s a thank you for a thank you.”

Sorensen also became heavily involved in the Price Cutter Charity Championship presented by Dr Pepper, which has gifted more than $14.7 million to children’s charities since 1990.

With the PCCC, Mercy sponsored a pro-am for years and continues to sponsor a corporate skybox on the 18th green.

It also was during his time in Springfield that Mercy Sports Medicine took root.

“There were a lot of great people who worked on a sports medicine program,” Sorensen said. “Mercy now has the greatest sports medicine operation in the nation.”

 

Thanks to his leadership, Mercy also has teamed with a minor league soccer team in St. Louis and is expected to be the leading medical provider for the city’s new Major League Soccer expansion team. Mercy also supports the Go St. Louis Marathon.

 

In other words, what a career for Sorensen, whose son, Alec, is a golfer and was a simmer and football player in high school; and daughter, Jenna, is a junior at Saint Louis University and was a standout high school volleyball player.

Additionally, Sorensen is Chairman of Care to Learn. He earned bachelor’s degree in business administration from Luther College (Iowa), as well as a master’s in health administration from St. Mary’s College (Minn.), and an MBA from Missouri State University.

“I call my career a calling. I’ve been called to do this and serve in Mercy and lead Mercy in providing quality care,” Sorensen said. “The element that’s rewarding is our role in sports medicine and keeping people active.”

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Leadership Keynote Speaker and Author Donn Sorensen

Leadership Lesson: It Comes From The Heart

January 7, 2018/in News/by bizzybizzy1

Originally published in Forbes

By Shep Hyken

The Mercy Health System has roots that go back more than 185 years when Catherine McAuley wanted to help poor women and children in Dublin. In 1827, she opened the House of Mercy, and a few years later, she founded the Sisters of Mercy. In 1843, the Sisters of Mercy expanded from Ireland and England to the United States, and in 1871, they traveled to St. Louis, Missouri. Today, the Mercy Health System is one of the largest Catholic health systems in the United States.

I had the pleasure of working with the Midwestern health system Mercy more than 20 years ago. I was honored to speak about customer service and the patient experience at a number of their hospitals and clinics throughout the Springfield, Missouri, region. It was there that I met Donn Sorensen. Since that time, Sorensen moved to St. Louis and became president of the region, and recently he was promoted to executive vice president of operations, overseeing all four states that Mercy serves.

I use the term “Mercy serves” because that is exactly what they do. They truly serve their community, their patients, and their employees. I witnessed this firsthand when I had the pleasure of being invited back by Sorensen to speak at one of Mercy’s larger hospitals. Through the pre-event work, I learned about the Mercy culture. Then, on the day of the event, I watched as Sorensen displayed leadership that was more than just strategic; it was heartfelt. As we walked through the halls of the medical center, he interacted with members of his team. Sorensen spoke to everyone – from doctors to nurses, from volunteers to security people – he knew them and they knew him. It was obvious there was a tremendous amount of admiration and respect that went both ways.

This was a master class in leadership style. At one point during that day, Sorensen presented me with a gift, a copy of a book he had just written titled Big-Hearted Leadership. Aha! That explains it. Sorensen leads with his heart, and he wrote a book about it. In that book, he shares his leadership secrets, five keys to drive success through compassion.

Most everything I write in this article pertains to customer service, and here’s why. I believe that for a company to go in the right direction with the customer experience, it must start with the leadership. If you want your people to want to work hard, to be engaged with your customers, and to have passion for what they do, day-in and day-out, then you must pay attention to what Sorensen teaches. What follows is a short synopsis of his five leadership principles behind Big-Hearted Leadership:

  1. Give Your People a Structure They Can Lean On: People like structure. They like knowing what’s expected of them. Big-Hearted Leaders provide that structure. Sorensen says, “The quality of people’s work experience, which will influence the quality of their lives, is directly tied to the quality of the structure their leader provides.”
  2. Be “Here” and “With”: Big-Hearted Leaders succeed by paying personal attention to their people. As mentioned earlier, I watched how Sorensen interacted with the employees. None of them were afraid to approach him. It was quite the opposite. They smiled as he came up to them. They looked forward to the few words they would exchange as he walked through the halls. Big-Hearted Leaders aren’t feared or unapproachable. They succeed by paying personal attention to their people.
  3. Be Generous in Your Genuineness: Some of the words that come to mind to best describe a genuine leader are truthful, open, honest and vulnerable. Sorensen preaches vulnerability. Being open to criticism and willing to acknowledge mistakes is a powerful trait of a leader. Communicating with honesty and integrity, even when it’s not easy to do, is a trait of a Big-Hearted Leader. People want and need respect, and will work hard to earn mutual respect from a leader who is genuine.
  4. Possess (and Pass On) Enduring Enthusiasm: You’ve heard the old expression, “Enthusiasm is contagious.” Big-Hearted Leaders possess a consistent, infectious enthusiasm that positively impacts others. Enthusiasm is the fuel that will keep employees’ metaphorical gas tanks from reaching empty.
  5. Turn Your Organization into a Force for Good: This may be the most important concept in the book. The story of how Sorensen recognized the importance of “giving back” is powerful. The best companies are good companies. Not just for the people who work there. Not just for their customers. But also for others who are less fortunate. Sorensen says, “There is nothing that a Big-Hearted Leader can do that is more important than turning his or her company or organization into a force for good.”

These five principles are just a small sneak peek into all this book holds. When it comes to leadership, this is the way to do it. If you ever get the chance to meet Donn Sorensen, you will meet someone full of life. Someone who wears his heart on his sleeve. Someone who practices what he preaches, in all areas of life. You’ll meet the original Big-Hearted Leader.

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